2013 Olentangy Customer Satisfaction Survey

In this community message, Superintendent Wade Lucas, Ed.D., visits Alum Creek Elementary School where he discusses the results of the district’s 2013 Customer Satisfaction Survey.

Complete survey results can be found in the full report and presentation here:

Olentangy Local School District 2013 Survey Results

Olentangy LSD Survey Results Presentation

OlentangyGraph2 01A recent community satisfaction survey shows Delaware County residents grade the Olentangy Local School District’s (OLSD) quality of education, efforts to maintain a safe learning environment, and fiscal budgeting with high marks.

In partnership with Fallon Research & Communications, Inc., a public opinion research and polling firm, the district conducted a phone survey the week of October 6-10, 2013, from a representative sample of 400 randomly selected registered voters within the district’s attendance boundaries with a valid residential land or cellular telephone listing.  The survey pool was weighted to account for the region’s growing diversity including, but not limited to: age, gender, and ethnicity.

The survey is designed to assist the district in better understanding the values and priorities of its community members, as well as gauge how well the district is making progress toward overall goals and strategic priorities. The annual results, along with other key indicators, serve as an evaluation and decision-making tool for current and future initiatives.

During a recent presentation to the board of education, Paul Fallon, the founder of Fallon Research & Communications, Inc. shared, “residents have a very positive opinion of the district.” He added that “the exceedingly high numbers of positive responses are reflective of a high-performing district. “In addition, “these types of numbers come from the type of community that is pleased with its school system.” Of particular note, Fallon emphasized that a large number of respondents who currently do not have school-age children enrolled in the district gave equally favorably remarks.

“I have reviewed the results many times and I am thankful, even humbled, by this community’s overwhelming continued support,” said Olentangy Superintendent Wade Lucas, Ed. D.

Highlights from the survey include:

  • 46% of new residents moved to the area based on the quality of the schools, and 70% of this group are currently parents of school-age children.
  • 76% believe OLSD is headed in the right direction.
  • 69% are satisfied with OLSD and believe the district has done a good job in managing and spending tax dollars in an effective and responsible way.
  • 84% believe OLSD has done a good job to ensure safety and security of its students.
  • 77% believe OLSD does a good job in communicating with parents and the surrounding community. When asked the same question in 2010, the result was a 62% satisfaction rate.